Last updated: July 7, 2026
Resource packs
Resource packs add credits to your account after checkout. Refund eligibility depends on whether credits have been used, reserved for generation tasks, refunded automatically after failed tasks, or granted as part of a promotion.
If a provider task fails after credits are reserved, SWRFlow should refund unused reserved credits through the usage ledger automatically where possible.
For pack refunds, contact support within 7 days of purchase with your account email and order ID. Unused and unreserved credits may be eligible for refund review. Credits already used for generation, reserved for submitted tasks, or granted through promotions are generally not refundable except where required by law or where a provider failure caused an eligible credit return.
Subscriptions
Monthly subscriptions grant credits on each paid cycle. Yearly subscriptions grant the first month immediately and release the remaining credits monthly across the paid year.
You may request cancellation or refund help within 7 days of purchase or renewal by contacting support. Refund eligibility may depend on the billing period, granted credits, used credits, reserved credits, and applicable law.
Canceling a subscription may stop future renewals while keeping already granted credits subject to these terms and the checkout terms shown at purchase time.
Dodo Payments processing
Where Dodo Payments is the seller, reseller, or merchant of record for a transaction, payment collection, invoices, applicable taxes, and approved refunds may be processed by Dodo Payments.
Do not send payment or refund requests outside the official checkout and support flow. If a refund is approved, SWRFlow will coordinate the request through the payment provider instead of asking you to accept a direct off-platform repayment.
Provider failures
Provider outages, invalid inputs, moderation blocks, safety blocks, or unsupported parameters may affect generation results. Failed generation tasks should be reflected in the task status and credit ledger.
If a task fails before producing an output, reserved credits should be returned automatically where possible. User-canceled tasks may still consume reserved credits after the task has already been submitted to a model provider.
Requesting help
For billing or refund help, contact support@swrflow.com with your account email, order ID, and a short description of the issue.